Position title
Administrative and Customer Care Associate
Description

The Administrative Associate is responsible for the day-to-day administrative functions of the company.  This role will handle basic company accounting and bookkeeping functions and work directly with customers to handle customer service duties – including order entry, follow-up, and general customer inquiries.  The Administrative Associate will also be involved with various other general office administrative duties.  This role requires close collaboration with the Company President/GM, along with working well with customers, members of the leadership team, and all company staff.

Responsibilities
  • A typical day for this role may include data entry, working in spreadsheets and accounting programs, collecting bank statements or financial transactions, creating reports, working with customers to take an enter orders or handle customer inquiries, following up on deliveries, and other general office and administrative duties.
  • From an accounting perspective, duties may include –
    • Managing emails, memos, and other correspondence.
    • Daily account management—including bank accounts.
    • Documenting and ensuring records are up to date.
    • Recording and ensuring compliance with financial transactions.
    • Completing invoices or maintaining invoice documentation.
    • Managing payroll, accounts payable, or accounts receivable as needed.
    • Ensuring payments and deposits are accurate.
    • Inventory management as needed.
    • Confirming transactions are recorded accurately and appropriately.
  • From a customer service perspective, duties may include. . .
    • Interacts with customers-- accepts orders, provides information in response to inquiries about products or services, and handles and resolves complaints.  Receive orders via e-mail, fax, and/or call-in; confirm receipt, validate price and inventory availability and credit card change requests, and coordinate pick-ups and deliveries.
    • May create reports as needed (open order reports, etc..).
Qualifications
  • Communication - Whether orally or written, communication is the key to success in this role. Must be clear and concise in communications with customers and coworkers. Must be proactive and focused on building relationships with customers and coworkers to enhance overall efficiency and effectiveness of the business.
  • Good attention to detail and accuracy is critical for this position.  The role requires working with financial data for the company, so it is important to maintain a high level of accuracy and detail.

 

Qualifications, Job Specifications and Education Requirements:

  • Three (3) to five (5) years of experience in office/administrative roles is desired.
  • Good problem solving and analytical skills.
  • Great phone presence, the ability to build relationships, and good interpersonal skills.
  • Strong verbal and written communication skills.

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full-time
Beginning of employment
ASAP
Job Location
Rahway, New Jersey
Base Salary
$20 Per hour
Working Hours
M-F 8am to 5 PM
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