Position title
Level 1 Help Desk


This company is looking for a motivated, self-starting individual to join their team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer-friendly attitude, good written/oral communication skills, and the ability to multi-task in this fast-paced, customer-driven environment. Must be hard-working, customer-oriented, and possess a clean driving record.


As a Level 1 IT Service Technician, you are primarily responsible for receiving incoming service tickets, resolving technical issues, and communicating with the customer throughout the process.

– Act as the first point of contact to the customer for all service requests
– Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
– Review incoming service tickets (via telephone, email, etc.) and assign them to the appropriate resource
– Communicate with customers as necessary, keeping them informed on service ticket progress
– Resolve incoming Level 1 Service Tickets and see them through to completion
– Troubleshoot daily Level 1 Service issues via remote support tools
– Perform on-site hardware repairs / new installations as necessary



Qualified candidates will have:

  • A clean NJ Driver’s license
  • At least 1 year of MSP helpdesk experience (or equivalent)
  • Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
  • Ability to troubleshoot IT issues quickly and efficiently
  • Be able to stay current with ever-changing technology and IT solutions
  • Ability to meet daily goals
  • Excellent communication and customer service skills
  • Enthusiastic positive attitude
  • Self-motivation with strong initiative to succeed
  • IT Certification is a plus (CompTIA, Microsoft, etc)
Job Benefits

We provide benefits that include:

  • Excellent salary
  • Open opportunity for advancement
  • Company-supplied uniform
  • Ongoing training opportunities
  • Outstanding benefits package (incl. medical and dental coverage)
  • 401(k) plan with matching company contribution
  • Profit Sharing Plans
  • Paid vacation time

Thank you for submitting your application. We will contact you shortly!

Employment Type
Job Location
Base Salary
$20-$25 Per hour
Working Hours
M-F 8:30 am to 5 pm
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