Position based in Edison, NJ (Mon-Fri 8 am to 4:30 pm).
This position reports to the Finance and Operations Manager and to the Marketing Manager.
The candidate needs to be able to work with MS Outlook, MS Teams, MS Office (Word, Excel), and Customer Relations Systems (CRM).
Perform administrative tasks in the CRM, such as updating project information as well as customer records.
The candidate needs to be able to work with and learn the configurator on the website (Professional Area). The configurator is similar to the design tool “SketchUp”.
Provide customer support for all customers working with the configurator and website.
Efficiently create and manage IT support tickets for internal staff, ensuring prompt and accurate documentation of issues.
The candidate needs to be able to work with and learn the ERP system (QuickBooks). Soon we will be switching to Microsoft Dynamics.
At this company we interact with many customers, reps, and electrical distributors every day. The person in this role needs to be easy to work with, have a positive attitude, and always be customer-centric.
Strong written and verbal communication skills.
Enter customer purchase orders into our operating system.
Handling sample requests from the sales channels and follow-up.
Communicate and follow up with our head office in Barcelona on any open projects assigned to the candidate.
Send balance-due invoices to customers and follow up for payments.
Gather and prepare monthly rep commissions.
Resolve any customer aftersales issues.
We are looking for a professional, proactive, positive, flexible, detail and solution-oriented candidate with good communication skills and a collaborative approach that can excel at teamwork in a small office environment.
The candidate must be motivated to learn and develop a long-term tenure at this company
Spanish language is a plus, but not a requirement.
Hiring organization
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