Position title

Warehouse Coordinator – Customer Service & Operations

Description

We are seeking an experienced Warehouse Coordinator to join our customers busy warehouse operations team.

This is an important office based position that works closely with customers, drivers, carriers, and warehouse personnel to keep daily operations running smoothly.

The ideal candidate should be an organized, dependable, and professional problem solver who understands the fast-paced nature of the warehouse and logistics industry.

You should be comfortable managing appointments, customer requests, phone calls, emails, and data entry while effectively balancing multiple priorities.

3PL WMS Software Experience Required

Candidates should have hands on experience working with warehouse management software. Entering and maintaining orders, shipments, appointments, inventory, and other warehouse information.

Responsibilities

Coordinate daily warehouse appointments and schedules
Answer and manage incoming customer and driver calls
Communicate professionally with customers, carriers, drivers, and warehouse staff
Enter and update orders, shipments, appointments, and inventory information in the 3PL WMS
Monitor shipments and provide order/status updates
Coordinate with warehouse personnel to ensure appointments and shipments are handled efficiently
Respond to customer emails and inquiries
Prepare reports and maintain accurate records
Assist with general warehouse administrative and customer service functions
Identify and resolve issues before they impact the customer
Help maintain an organized and efficient warehouse office

Qualifications

Hands-on experience with the 3PL Warehouse Management System is required
Previous experience in warehouse coordination, logistics, transportation, distribution, or warehouse customer service
Experience working with warehouse management software
Strong knowledge of Microsoft Excel, Word, and Outlook
Excellent communication and telephone skills
Strong attention to detail and organizational skills
Ability to multitask and prioritize in a busy environment
Professional, pleasant, and customer focused personality
Reliable, punctual, and dependable
Ability to work independently while also being a strong team player