Answering the company phone. Most customer communication is done by email, but it is important to be customer focused on the phone as well.
Providing product/order/company/transportation, pricing information to customers. Verifying understanding of RFP/RFQ/PO; answering questions from customers and vendors.
Receiving orders and sending order confirmations.
Initiating service by entering local orders into Navision (will soon change to Netsuite); processing WOs for local assemblies or sending pick-tickets to warehouse.
Process SOs and then POs for production at overseas factory, or external vendors.
Keep customers updated about changes to orders and status of delivery dates.
Invoicing of shipped orders.
Processing credit card payments.
Resolving billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
Resolving administrative issues by coordinating preparation of reports, analyzing data, and identifying solutions.
Improving quality results by evaluating processes; recommending changes to procedures.
Making sample request forms internally and to factory. Send samples to customers.
Assisting colleagues when needed.
Filing invoices.
Updating job knowledge - primarily within the company but external educational opportunities are encouraged as well.
Hiring organization
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