Position title

Customer Service

Description

Position Purpose:

This company is looking for a Customer Service Representative to join our team of reliable, detail-oriented support staff. The main purpose for this position is to assist customers and our sales team with various orders and projects, including processing orders, fielding customer calls, as well as managing stock availability, billing, and logistics.

Responsibilities

Essential Job Functions:

Answering incoming calls / emails from customers, vendors, and sales team
Process sales and blank orders
Execute and manage POs
Data entry and inventory management
Sales invoicing
Routing the shipment
Product sample coordination and distribution
Perform other duties as assigned including, but limited to administrative tasks within the office

Qualifications

Must be proficient with Microsoft Office, Outlook
Must have experience in Order Processing, customer communications, and or logistics management
Must be highly organized and detail oriented
Be able to work independently, efficiently on your assigned tasks
Must be able to manage multiple tasks/orders at one time
Must be able to communicate and cooperate with co-workers while working in a separate location
Must be willing to work as a team with other CSR to share workloads
Have professional verbal and written communication skills
Must be able to follow instructions

Preferred Qualifications:

Experience with ERP systems
Associate's degree
Experience in the Ingredients Industry with a supplier, distributor, or manufacturer
Have an understanding or experience with global import/export logistic management
Have experience with Regulatory Document Management

Hiring organization