Position title

Inside Sales Representative

Description

As an Inside Sales Representative, you will educate prospective customers about the residential home heating oil, propane, air conditioning, gas and plumbing services we provide. You will manage inbound and outbound sales calls, providing customers information on the vast array of services we offer and enjoy success in signing new customers.

Responsibilities

Answering inbound inquiries for pricing, service and delivery
Negotiating pricing and service plans consistent with specified company guidelines
Understanding and identifying customer buying decisions and positioning the benefits of our company to meet those needs
Processing qualified applicants and establishing new accounts in our CRM system
Conducting outbound call activity with a focus on customer retention and securing new business
Ensuring timely customer follow-up on all inquiries and e-mails
Working closely with customer service, delivery, service, credit and the field sales team to ensure an exceptional customer experience

Qualifications

As an Inside Sales Representative, you must be pleasant and professional with an engaging personality and possess the ability to function well in both a team environment and independently. You must also be highly detail oriented with strong negotiating skills. It is important that you display excellent verbal and written communication, interpersonal and active listening skills as well as, work well with both customers and coworkers.

Specific qualifications include:

2-5 years of Sales experience preferred
High School Diploma or Equivalent; College degree a plus
Recent college grads welcome to apply
Strong analytical skills needed to gather and analyze information effectively
Solid problem-solving skills and confidence to take decisive action
Ability to learn and explain features, benefits and technical aspects of our product line
Strong negotiating skills
Computer proficient
Ability to multitask, thrive in a fast paced environment
Must be flexible to work additional hours when necessary based on workload and volume