Position title

Service Dispatch

Description

Our client, an industrial equipment lease and servicer, is seeking a ROCKSTAR to join our Service Dispatch support team. To be the ROCKSTAR we need, you must be willing to go the extra mile, be very detailed and organized, and be able to handle a high volume of work in a fast-paced environment.

Responsibilities

Assist in the daily management of dispatch schedules of 40+ field technicians to customer facilities, factoring in customer requirements, technician experience, type of repair and location
Communicate with customers about technician ETAs, keeping open lines of communication to provide updates as necessary
Constant management of open jobs, keeping statuses up to date and all jobs organized
Service Dispatcher to handle after hours emergency calls from customers
Service Dispatcher to resolve customer issues/problems
Service Dispatcher should have ability to work in a fast-paced environment, juggling & prioritizing multiple tasks at a time.

Qualifications

Heavy background in administrative support to dispatch skilled labor.
Prior experience dispatching mechanics in heavy equipment industry preferred, or other comparable industry
Strong communication, organizational & time management skills
Strong problem-solving skills, strong sense of responsibility, self-motivated with the ability to work as part of the service team.
Driven attitude with solid work ethic, and eagerness to take on whatever demands arise
We are technology driven requiring computer literacy.

Job Benefits

Base salary plus monthly commission and incentives
Excellent benefit package including health/dental/vision, life insurance, 401(k) with Company match, paid holidays/vacation/PSL.

Hiring organization